Phone Answering Service

Reliable and professional phone service since 2019

At Svörum strax, we offer companies various types of phone answering services. Nothing pleases us more than providing first-class service, and we strive to get to know your business well while assessing each client's needs to connect with customers in the best possible way.

Outsourcing incoming calls throughout the day reduces pressure on other business operations and results in higher service levels across the company. Outsourcing phone answering to Svörum Strax is cost-effective, as we have a team of specialists with extensive experience in phone answering and customer communication.

The service is built on powerful phone systems and CRM integration, ensuring both security and transparency. You can monitor every call and all service delivered on your behalf. We care for your customers as if they were our own and can integrate with your information systems to provide the best possible service.

Trusted by leading companies

Rafal
Epal
ELKO
Rafbraut
FlyOver Iceland
Icewear
Eignarhaldsfélagið Hornsteinn
BM Vallá
Brimborg
MAX1
Vélaland

What we offer

Appointment Booking

We handle appointment bookings, or record them and send reports at the end of the day. We want to make your daily work easier by resolving matters at first contact.

Email Management

We handle all inquiries that come to your email addresses in your name. Simple to set up and your customers get fast and reliable responses.

Social Media

Setup on Facebook and Instagram. Or simply monitoring and responding to all messages and comments that come to the pages.

Your Service Representative

We take on more complex projects in close consultation with your company. At Svörum strax, we have experienced and specialized staff who can handle various special projects.

Service Areas

Basic Phone Service

Great and convenient solution for smaller companies and institutions with low volume. Or simply those who want assistance during busy periods.

  • Phone answering during business hours
  • Appointment booking and message taking
  • Personal service in your name
  • Call overviews and summaries

Customer Service Center

Complete solution for companies that need specialized service and want our staff to become part of their team.

  • Specialized and trained staff
  • Knowledge of your products and services
  • Integration with your information systems
  • Complex inquiries and problem solving
  • Dashboard with topic analysis and overview

Service Packages

Girona

Great and convenient solution for smaller companies and institutions with low volume. Or simply those who want assistance during busy periods.

  • Phone answering
  • 40 calls included
  • Business hours
  • Appointment booking
  • Real-time visibility into all calls

Bilbao

Popular package for small and medium-sized companies.

  • Phone answering
  • 100 calls included
  • Business hours
  • Appointment booking
  • Customer service
  • Real-time visibility into all calls

Valencia

Exceptionally good solution for most companies and institutions. With Valencia you simplify your operations!

  • Phone answering
  • 300 calls included
  • Business hours
  • Appointment booking
  • Customer service
  • Real-time visibility into all calls

Barcelona

Barcelona is for larger companies that want to think exceptionally about their customers while other projects are completed without interruption.

  • Phone answering
  • Unlimited calls
  • Appointment booking
  • Sales
  • Working hours by agreement
  • Web chat
  • Messenger response
  • Email
  • Switchboard
  • Real-time dashboard and AI analysis
  • Other projects by agreement
  • Customer service

GOOD TO KNOW

Frequently asked questions

What kind of phone answering service do you offer?

We offer end-to-end phone answering tailored to each business — from general call answering and message handling to a dedicated service desk, appointment booking and monitoring of email and web chat. You can also add an AI agent that answers around the clock. We start by getting to know your operation and set up a solution that fits your needs.

How does the setup work?

It's simple — we handle the setup, get to know your operation and configure everything in our system. From there, calls simply route to us and we answer as part of your team. The service can be live at short notice, so you can focus on running your business.

Can I choose when you answer for me?

Yes, it's entirely up to you. We can answer during business hours, step in when things get busy, or be available outside regular opening hours. With an AI agent, calls can even be answered around the clock, every day of the year.

Do you also answer email, web chat and social media?

Yes. We answer email in your name and monitor social media like Facebook and Instagram. On your website, an AI agent can handle the chat around the clock, with our team on hand when a matter needs a human touch. That way your customers get quick answers wherever they reach out.

Do you answer as part of my company?

Yes. We answer in your name, know your operation and can connect to your systems to give accurate answers — like part of your own team.

Do I get an overview of the calls and service?

Yes. You get a real-time overview of every call and can see what customers ask about most and how their issues are resolved — so you can see what's working and where to improve.

Get a quote for your business

We assess each company's needs individually and create customized quotes. Contact us to get a free assessment of your requirements.

Svörum strax

Advanced customer service center in Barcelona with 35+ Icelandic specialists. We combine human expertise and AI technology to deliver exceptional experiences for your customers.

El MUNDO BUENO DE ISLANDIA, SOCIEDAD LIMITADA.

Company

Contact

svorumstrax@svorumstrax.is
537-0800
Barcelona, Spain

© 2026 Svörum strax. All rights reserved.

Svörum strax is founded and operated in Barcelona, Spain.

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