Modern solutions for customer service
Trusted by 100+ companies across Iceland. We handle phone answering, outbound sales, AI solutions and customer service. All in one place.
Trusted by leading companies
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Customer Support Solutions
Professional customer service since 2019. We deliver specialized phone support, email management, and AI-powered solutions that enhance customer experience and boost efficiency.
Phone Answering Service
Reliable support for businesses of all sizes. We answer in your company name, route calls to the right team member, and capture detailed messages. Reduces staff workload and can be implemented immediately.
Dedicated Contact Center
Complete solution with expertly trained agents who become an extension of your team. Our specialists learn your business inside-out, handle complex inquiries, resolve issues, and provide technical support using your systems and processes.
AI-Powered Support
Smart automation that works 24/7. Our AI learns your business, handles customer inquiries, processes orders, and provides instant information. Seamlessly escalates to human agents when needed for the perfect customer experience.
AI Solutions
Call analytics, AI agents and staff support. All tailored to your business.
We create AI solutions that work inside your systems, support staff on live calls and turn every conversation into actionable insight.
Built on your business
Trained on your data, policies and workflows.
Connected to your systems
Works inside your systems. Booking, e-commerce, service platforms and more.
Insight from every conversation
Monitor every conversation in real time. See what comes up, where to improve and where opportunities hide.
AI and people
Complex cases go to our 35+ person service team.
Custom solutions for every business
We combine phone service expertise with the latest AI technology. We identify customer intent, resolve issues instantly and make sure every case reaches the right place. You can monitor everything in real time.
Our team of 35+ Icelandic staff, based in Spain and working remotely, serves over 100 companies. We handle setup, training, and ongoing support, so you can focus on growing your business.
Outbound Sales
Expert sales teams with B2B and B2C experience. Connected to your CRM with real-time visibility into every call.
Results-driven experience you can trust. We've managed outbound campaigns for many of Iceland's largest companies, delivering measurable growth.
B2B & B2C expertise
Specialized teams for each market with deep understanding of Icelandic business culture
Connected to your CRM
Seamless connection to your existing systems with real-time performance tracking
Professional sales specialists
Extensively trained on your products and services with proven sales experience
Personal and effective communication
Building trust and creating lasting value in every conversation
Careers for Icelanders in Spain
Are you an Icelander living in Spain? We're always seeking talented individuals who want to work in an exciting international environment in Barcelona, elsewhere in Spain, or remotely.
Join our team
Apply Now
Are you an Icelander living in Spain? We're always seeking talented individuals who want to work in an exciting international environment in Barcelona, elsewhere in Spain, or remotely.
Icelandic team members in Spain
We're proud to be one of the largest Icelandic employers in Spain, creating meaningful career opportunities for Icelanders abroad.
Barcelona lifestyle
Enjoy Mediterranean living while working with Icelandic businesses and maintaining your career growth
Work flexibility
Remote work options and flexible scheduling that fits your life in Spain
Career development
Grow your skills in customer service, AI, and technology with ongoing training and mentorship
What our clients say
FlyOver Iceland relies on Svörum strax services, and we couldn't be happier with this partnership. Their team quickly mastered our service standards, and every interaction reflects their professional approach and positive attitude. This service has significantly enhanced our guest satisfaction and elevated our overall customer experience.
I can wholeheartedly recommend Svörum strax—they've provided Rafal with reliable, exceptional service from day one. When they took over our phone support in 2022, the transition was seamless. We're incredibly satisfied with the partnership and communication. They're incredibly responsive and understood our operations immediately. Sometimes it feels like they're part of our own team—the collaboration is outstanding.
Epal has utilized overflow service from Svörum strax since late 2022, and the service has been exemplary, characterized by professional work methods. Our collaboration has been very good and has helped us greatly during busy periods with phone answering.
Svörum strax has shown great flexibility from the beginning regarding the service they offer. They easily adapt to our needs – which are quite variable since Icewear has customers all over the world. It's a great advantage that Svörum strax is an Icelandic company and can answer further questions about Iceland that are outside the traditional retail framework.
Svörum strax has performed excellently in answering calls that would otherwise have gone unanswered during our busy periods. It's also a good feeling to know that all customers are answered and all messages are delivered.
We at Lögþing law firm are very satisfied with the service from Svörum strax - whether it concerns communication on the firm's web chat or answering the firm's desk phone. The service provides significant efficiency and simplification for our workplace.
Ready to transform your customer service?
We can have your solution up and running within a week. Get a free consultation on how we can enhance your customer experience and provide valuable business insights.