AI Solutions

An AI agent that answers your customers around the clock — backed by a 35+ person service team for when more complex matters arise.

Trusted by leading companies

Key Car Rental
Brimborg
Drífa
Fast Parts
Sky lagoon

AI Agent

A chatbot that answers around the clock

An AI agent on your website answers customers instantly, any time — built on your data and workflows, with a 35+ person service team ready when complex matters arise.

  • Answers on web chat around the clock
  • Built on your data, policies and workflows
  • Answers in the language each customer speaks
  • Connects to your systems — bookings, orders and more
  • Complex cases go to a 35+ person service team

Around the clock

Answers any time, every day of the year.

Multiple languages

Answers each customer in their own language.

Connects to your systems

Bookings, orders and lookups.

Human team

Complex cases go to a 35+ person service team.

Call Analysis

Insight from every phone call

Call analysis turns calls into automatic summaries and insight, with no manual logging — you see what customers want, how your service is doing and where the opportunities are.

  • Removes manual call logging for your staff
  • Automatic summary of each call — request and resolution
  • Sentiment analysis across customer interactions
  • Ask the AI questions about your data
  • Automatic follow-up — requests logged and passed on

Automatic summaries

Every conversation gets a summary — request, key details and resolution.

Sentiment analysis

Reads how customers feel.

Insight from conversations

See what customers ask about most.

Searchable history

Every conversation accessible and searchable anytime.

How solutions are set up

Custom solution for each business

Each business gets its own solution, built on:

  • Documents and approved procedures
  • Policies, rules and contracts
  • Specialized operational context

Your data is only used in your environment and always under your control.

Data Security

Data separated between companies

Complete separation between clients

Access control by role

Precise control over who has access to what

Encryption in transit and storage

Data encrypted within the EU, under your control

Full visibility for clients

Monitor all conversations, summaries and status anytime

Designed with confidentiality and operational security as priority

Want to see how this would work at your company?

Contact us and we'll review the possibilities.

Svörum strax

Advanced customer service center in Barcelona with 35+ Icelandic specialists. We combine human expertise and AI technology to deliver exceptional experiences for your customers.

El MUNDO BUENO DE ISLANDIA, SOCIEDAD LIMITADA.

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© 2026 Svörum strax. All rights reserved.

Svörum strax is founded and operated in Barcelona, Spain.

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